Cancellation and Refund Policy

1.Kitefolio is free to start

Kitefolio is free to use. Paid plans (Plus and Pro) are optional and only remove the Kitefolio badge and add features. Paid plans are not open yet. This policy applies from the day they open.

2.Cancelling

You can cancel a paid plan at any time from your account, or by writing to hello@designedbyarth.com. Cancelling stops the next renewal. Your plan keeps working until the end of the period you already paid for, and then your page goes back to the free plan. Your page and links are not deleted.

3.Refunds

If you pay for a plan and it does not work as described, write to us within 7 days of the payment and we will refund it in full.

After 7 days, payments for a period that has started are not refunded, except where the law requires it. If a payment is charged twice, or by mistake, or after you cancelled in time, we refund it in full.

A refund goes back to the original payment method within 5 to 7 working days of us approving it. Your bank or card company may take longer to show it.

4.Changing plans

If you move to a higher plan, you pay the difference for the rest of the period. If you move to a lower plan or remove a page, the change applies from the next renewal.

5.Rewards and free plan time

Plan time given as a referral or influencer reward, or given by us to fix a problem, has no cash value and cannot be refunded or exchanged for money.

6.Contact

For cancellation or refund requests, write to hello@designedbyarth.com from your account email and tell us the page username and the date of payment.